Terms & Conditions

Last updated: 16 July 2026

This website / platform is owned and operated by Reveal Labs ΟΜΟΡΡΥΘΜΗ ΕΤΑΙΡΕΙΑ (Reveal Labs General Partnership), G.E.MI. No. 383478, VAT / Tax ID 803287942 (tax office ΚΕΦΟΔΕ ΑΤΤΙΚΗΣ), with registered address at Πιπινου 5, Αγιος Δημήτριος, Ελλάδα, and contact email [email protected] (the “Company” or “Reveal Labs”). The product and services are offered under the brand name MealReveal.

These B2B Terms of Service (the “B2B Terms” or “Terms”) govern the services agreement between Reveal Labs and hospitality, food service, catering or related businesses (the “Customer” or “you”) for access to and use of the MealReveal platform and related services (the “Services”).

By creating an account, accepting an offer, signing an agreement, completing a subscription checkout or making payment, you represent that you are authorised to bind your business and unconditionally accept these Terms, together with any specific offer, price list, order or SLA agreed in writing. In case of conflict, specifically agreed documents prevail unless mandatory law provides otherwise.

• “Platform” / “MealReveal”: the software, applications, admin environments, websites, subdomains, APIs, onboarding tools, technical infrastructure and related technology provided by Reveal Labs.
• “Services”: the SaaS and related services described in Section 2, including optional materials, equipment or installation where agreed.
• “Customer Content”: any content, data, images, menus, pricing, logos, text, settings or other materials you upload, enter or manage via the Platform.
• “Guest Data”: personal data of your end customers / guests processed by Reveal Labs on your behalf in connection with the Services.
• “PSP” / “Payment Service Provider”: a licensed third-party payment provider through which payments may be processed (e.g. Revolut).
• “Subscription”: the period and plan of access to the Services as set out in the offer, checkout or agreement.
• “Confidential Information”: any non-public technical, commercial, financial or business information disclosed by one party to the other.

Reveal Labs provides the Customer with access to the MealReveal Platform and features corresponding to the selected plan, including without limitation:

• digital menu and product / dish catalogue management,
• QR code access and related materials (where supplied),
• dine-in, takeaway, delivery, table service and table / zone management,
• order submission, management and tracking,
• related POS / kitchen / service features to the extent supported by the Platform,
• payment integrations via PSP (e.g. Revolut),
• B2B offer / subscription checkout, onboarding, technical support,
• optional materials (QR, equipment) or installation services where expressly agreed.

The Services are provided as an information technology / SaaS solution. Reveal Labs is not a licensed credit institution, payment institution or financial institution and does not provide financial, tax or legal advice. B2B subscription payments to Reveal Labs and, where enabled, guest payments to the Customer are processed through third-party PSPs under the applicable PSP terms.

Reveal Labs may develop, modify or discontinue features provided this does not materially downgrade core Services of the active plan, except where required by law, security or technical necessity, with reasonable notice where practicable.

The agreement is formed upon acceptance of these Terms and (a) completion of registration / account creation, (b) acceptance of a written or electronic offer, (c) completion of subscription checkout or (d) first payment, whichever occurs first.

Each offer, price list, confirmation email, order or checkout forms part of the agreement to the extent it specifies plan, term, prices, discounts, payment terms or special settings. Where unclear, the default initial subscription term is twelve (12) months unless otherwise agreed in writing.

The Customer must:

• provide accurate, complete and up-to-date business, contact, VAT and legal representative details,
• keep access credentials secure and limit access to authorised personnel,
• remain responsible for all activity under its account, including actions of authorised users,
• promptly notify Reveal Labs of any suspected unauthorised use or security breach,
• follow security guidance and best practices communicated by Reveal Labs.

Reveal Labs may suspend or restrict access in case of security risk, non-payment, breach of Terms or legal obligation, with reasonable notice where permitted.

The Customer warrants and undertakes to:

• use the Services only for lawful business purposes and in compliance with applicable law (tax, employment, health, consumer protection, GDPR, etc.),
• keep Customer Content accurate, especially prices, availability, allergens and product descriptions,
• have all necessary rights in Customer Content and not infringe third-party rights,
• inform guests / consumers as required by law, especially regarding orders, payments and personal data,
• not use the Services for spam, fraud, unlawful content, malware or resource abuse,
• not reverse engineer, scrape, gain unauthorised access or interfere with the Platform,
• cooperate reasonably with onboarding, testing, support and incident resolution.

The Customer retains ownership of Customer Content. By providing Customer Content, the Customer grants Reveal Labs a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt (e.g. formatting / rendering), display and make available Customer Content solely to provide the Services and operate the Platform technically.

Reveal Labs may remove or block Customer Content that violates law, third-party rights or these Terms, without prior liability, with notice where practicable.

Platform intellectual property

Software, design, APIs, codebase, trademarks, the MealReveal brand and all Platform technology are exclusive property of Reveal Labs or its licensors. The Customer receives only a limited, non-transferable, non-sublicensable licence to use the Services during the active Subscription for internal business purposes.

For Guest Data (e.g. order details, preferences, visit-related technical identifiers within your venue), the Customer is the Controller and Reveal Labs acts as Processor under GDPR and applicable Greek law, to the extent it processes data on the Customer’s behalf.

For Customer account data, billing, contractual communications, platform security, product analytics (where permitted) and B2B marketing, Reveal Labs acts as an independent Controller, as described in the Privacy Policy.

The Customer must provide lawful bases, inform guests, maintain required notices / consents and cooperate on data subject requests to the extent relating to Guest Data.

The initial Subscription term is set out in the offer or checkout. If not expressly agreed, the initial term is twelve (12) months.

After the initial period, the Subscription renews automatically for a further period equal to the billing cycle (monthly or annual) unless the Customer cancels under Section 10. Reveal Labs provides renewal notice where required by law or the offer.

Charges are determined by the accepted offer, price list, plan or checkout. Prices are stated net or inclusive of VAT as indicated. Invoices are issued under Greek tax legislation.

Reveal Labs may change standard prices or plans for future billing periods with fifteen (15) calendar days’ notice before they take effect, by email or in-platform notice. Continued use after new prices take effect constitutes acceptance unless the Customer cancels under Section 10 before the next charge or mandatory law requires otherwise.

B2B subscription payments to Reveal Labs are processed via a third-party PSP (e.g. Revolut). Reveal Labs is not itself a licensed PSP; card / wallet processing is performed by the PSP under its terms and security standards (PCI DSS, etc.). Reveal Labs does not store full card payment details.

In case of payment failure or delay, Reveal Labs may, cumulatively or alternatively:

• retry charging or request updated payment details,
• charge interest / collection costs to the extent permitted by law and the offer,
• temporarily suspend access to the Services,
• terminate for material breach after a reasonable cure period where required.

• 14-day period for new subscriptions / new sign-ups: The Customer may request a refund within fourteen (14) calendar days of first activation / payment of a new subscription or new sign-up by emailing [email protected], unless material use excludes the right under law or the offer.
• After the 14-day period / mid-cycle cancellation: The Customer may cancel the Subscription at any time; cancellation applies to the next billing period unless otherwise agreed. No refund of prepaid fees is provided for the remainder of the current period, except where mandatory law requires or Reveal Labs materially breaches and fails to cure reasonably.
• Optional materials / equipment delivered may be non-refundable or charged per the offer.

Where guest / consumer payments are enabled via the Platform, the payment relationship between guest and Customer is governed by the Customer’s terms and applicable law. Reveal Labs provides technical connectivity; the licensed PSP (e.g. Revolut) provides payment services under its own regulation.

The Customer acknowledges that:

• it is responsible for guest transactions, refunds, disputes and order fulfilment,
• PSP fees, chargebacks, reversals, fines or holds relating to guest transactions are borne by the Customer, to the extent permitted by law and PSP terms,
• Reveal Labs may withhold, set off or seek recovery for chargebacks / negative consequences arising from the Customer’s conduct or breach,
• Reveal Labs does not guarantee approval or availability of payment methods, which depend on PSPs and banks.

Reveal Labs targets at least 99% monthly availability of the Platform core, calculated per calendar month, subject to standard exclusions:

• scheduled maintenance (with notice where practicable),
• emergency security interventions,
• failures of third-party networks, DNS, CDN, cloud hosting,
• force majeure events,
• outages caused by the Customer, third parties or PSPs.

Support response targets (business days, 09:00–18:00 EET/EEST, excluding public holidays):

• Critical incidents (complete inability to take orders / payments): target response within four (4) business hours.
• Functional incidents (significant impairment without full outage): target within one (1) business day.
• Configuration / setup requests: target within three (3) business days.

The SLA is a performance target, not a warranty, unless otherwise agreed in a dedicated SLA document. Support: [email protected] and channels indicated on the Platform.

You may not use the Services for unlawful purposes, security breaches, abusive data traffic, malware, harassment, consumer deception or infringement of third-party rights. Reveal Labs may suspend or restrict access for serious or repeated breach, security risk or legal obligation.

The Services may rely on third parties (cloud hosting, PSP, analytics, email, CDN, etc.). Reveal Labs is not liable for third-party outages or changes to the extent permitted by law and may replace providers with relevant notice.

Each party must keep the other’s Confidential Information confidential and use it only to perform the agreement. The confidentiality obligation lasts for five (5) years from disclosure, except where information:

• is or becomes public without breach,
• was lawfully known before disclosure,
• is disclosed under legal obligation or court order,
• is independently developed without use of Confidential Information.

The Services are provided “as is” and “as available” to the fullest extent permitted by law. Reveal Labs does not warrant uninterrupted operation, absolute security or that the Services will meet every business need. The Customer remains responsible for business decisions, compliance and consumer relationships.

To the fullest extent permitted by law, Reveal Labs’ aggregate liability arising from or in connection with the agreement (contract, tort or otherwise) is limited to the amount paid by the Customer for the Services in the twelve (12) months preceding the event giving rise to the claim.

Reveal Labs is not liable for indirect, consequential, special or punitive damages, loss of profits, revenue, reputation or data. Nothing limits liability that cannot be limited by law (e.g. fraud, gross negligence, death / personal injury).

The Customer shall indemnify and hold harmless Reveal Labs, its members, partners and representatives from third-party claims, fines, damages and costs (including reasonable legal fees) arising from:

• Customer Content or infringement of third-party rights,
• breach of law or these Terms by the Customer,
• guest transactions, chargebacks and tax / consumer disputes,
• unlawful processing of Guest Data by the Customer.

The agreement runs for the initial Subscription and renews under Section 8 unless terminated earlier. Either party may terminate for material breach if not cured within a reasonable period (typically fifteen (15) days) of written notice, unless the breach is incapable of cure.

Reveal Labs may terminate or suspend immediately for non-payment, unlawful use, security risk or legal obligation. Upon termination, the licence ends; the Customer must pay fees due through the termination date.

Upon termination, the Customer may request export of Guest Data and core settings in a reasonable format (e.g. CSV / Platform export) within thirty (30) calendar days. After that period, Reveal Labs may delete or archive data per its retention policy.

Typical retention (subject to legal obligations):

• active account data: up to 60 days after termination,
• backup / log archive: up to one (1) year,
• invoices and tax / accounting records: as required by tax / accounting law.

Neither party is liable for delay or failure due to force majeure (e.g. natural disasters, war, terrorism, strikes, government acts, extended Internet / power / cloud outages). If the event continues for more than sixty (60) days, either party may terminate with written notice without further payment obligation for periods when Services were not provided, except amounts accrued before termination.

The Customer may not assign the agreement or its rights without Reveal Labs’ prior written consent. Reveal Labs may assign to an affiliate or in connection with merger, acquisition or sale of business, with notice to the Customer.

Reveal Labs may amend these Terms. Material changes are notified with thirty (30) calendar days’ notice before they take effect (email or in-platform notice). Continued use after the effective date constitutes acceptance unless mandatory law requires otherwise or the Customer terminates before the effective date. Non-material changes (corrections, clarity) may take effect immediately upon publication.

Notices to Reveal Labs must be sent to [email protected]. Notices to the Customer are sent to the account admin email or registered address. Electronic delivery is deemed received on the next business day unless delivery failure is proven.

These Terms, together with the offer / checkout and Privacy Policy, constitute the entire agreement between the parties and supersede prior oral or written understandings. If any provision is invalid, the remainder stays in effect. Provisions that by nature survive (confidentiality, liability, indemnity, intellectual property, governing law) survive termination.

These Terms are governed by Greek law. The courts of Athens have exclusive jurisdiction, subject to mandatory consumer protection rules that do not apply to B2B contracts between businesses.

For questions, cancellation, refunds or support: